Kakao IX Corporation (hereinafter “Kakao IX”) uses and provides the user’s personal information based on the user’s consent, and actively guarantees the user’s right(the right to control one’s own personal information). Kakao IX complies with applicable laws, personal information protection regulations and guidelines of the Republic of Korea, which must be obeyed by information communication service providers. Kakao IX’s Privacy Policy refers to guidelines on protecting the user’s valuable personal information which Kakao IX is required to comply with, in order to ensure that users use its services with confidence. This Privacy Policy is applied to mail Services (hereinafter “the Services”).
The following minimum personal information is collected when a user signs up for the Service or while the user uses the Services, through the home page, individual applications and programs, and etc.
[Mail Account] Required email, password, name [Application] Required date of birth, gender, height, weight [To verify one's identity] name, gender, date of birth, mobile phone number, telecommunications service provider, citizen/foreigner, encrypted connecting information (CI), duplication information (DI))
The following personal information may be collected while the user uses the Service.
Device information (OS, screen size, device ID, type of mobile phone, model name of device), IP address, cookies, date of visit, improper usage record and service usage record may be automatically created and collected while the user uses the PC web or mobile web & apps.
Personal information is used to manage membership, to provide and improve Services and to develop new service. Personal information is collected to the minimum extent required to provide Services when the user signs up for the service or while the user uses the Services, through the homepage, individual applications and programs, and etc.
• Member identification, confirmation of the user’s will to sign up, user and age verification, prevention of improper usage
• Confirmation of consent of a legal representative in case of collecting personal information of children under 14 years of age, verification of identity of the legal representative thereafter
• Message transmission between friends, friend registration and suggestion
• Notification of activities to friends, user search & sign-up
• Develop new services, provide diverse services, resolve inquiries or complaints, and deliver notices
• Prevention and sanction of any act that interrupts normal service operation of the service
• Recommend customized contents based on demographic features, users' interest, taste and propensity, and utilized the foregoing information as marketing methods
• Voice-command processing and voice-recognition enhancing, customized service
• Statistics based on service usage record, frequency of visit and service use; development of service environment to protect privacy; development of customized services; service improvement.
Kakao IX does not provide personal information to any third party without your consent or unless demanded by applicable laws.
The following affairs are entrusted to provide the Services. Kakao IX provides personal information to third parties in the course of entrusting some parts of the affairs required for service provision. Kakao IX also supervises and monitors the entrusted parties to abide by the relevant laws and regulations.
The user's personal information is to be destroyed immediately once the purpose of the collection and use of personal information is fulfilled. The procedure and method of destruction is as follows:
Personal information stored in electronic file formats is to be deleted using technical means which make the information unrecoverable. Personal information printed on paper records, printed matters and documents is to be destroyed through shredding or incineration.
• Account and email address to which a withdrawal notification is sent to correspond to CS inquires and to transmit announcements shall be encrypted and stored.
• Improper usage records
• Furthermore, Kakao IX separately stores or deletes the personal information of its members who have not used the Services for one year or longer in accordance with the expiration system of personal information. The stored information will be destroyed without delay after being kept for four (4) years.
Other personal information that shall be retained under the relevant laws and regulations are as follows:
Entrusted companies
DKTechin
+82-031-606-4600
Records to be Retained
Retention Period
Applicable Law
Records of contract or withdrawal of subscription
5 years
Act on the Consumer Protection in Electronic Commerce, etc.
Records of payment and supplying goods
5 years
Act on the Consumer Protection in Electronic Commerce, etc
Records of consumer’s complaint and the settlement of dispute
3 years
Act on the Consumer Protection in Electronic Commerce, etc
Records of marks and advertisement
6 months
Act on the Consumer Protection in Electronic Commerce, etc
Books and supporting documents for all transactions specified by the Tax Act
5 years
Framework Act on National Taxes
Records of electronic financial transactions
5 years
Electronic Financial Transactions Act
Service visit records
3 month
Protection of Communications Secrets Act
Kakao IX is committed to protecting the user’s rights.
Any user may view and edit his/her personal information at any time (via a legal representative for users aged 14 or under), and may withdraw his/her consent to collection and use of personal information, or request for the withdrawal of the Service at any time.
In particular, users can modify personal information or withdraw the membership via Settings in the Service. Upon any request via email, document, phone call, the Customer Center shall take measures without delay.
If any user requests for the revision of personal information, such information shall not be used or provided until the revision is completed.
Kakao IX is committed to protecting the user’s rights.
Kakao IX complies with the General Data Protection Regulation (GDPR) as well as the domestic laws of each member country.
The following may apply when Kakao IX provides services to users in EU countries. [Purpose/Basis of Personal Information Processing] Kakao IX uses personal information collected from users only for purposes specified in "3. Use of Personal Information", informs users prior to any use thereof and asks for agreement. In addition, Kakao IX may process personal information in accordance with applicable laws including GDPR in any of the following cases:
• Consent of the data subject
• Sign and fulfil a contract with the data subject
• legal compliance
• When personal information processing is necessary for the material benefit of the data subject
• For the pursuit of legitimate interests of the company (except for cases where the benefits, rights or freedom of the data subject is more important than that of the company.)
[Guarantee of Users' Rights in EU Countries]
As described in "Kakao IX protects your personal information", Kakao IX is committed to protecting your privacy. In accordance with applicable laws including GDPR, a user may request that his or her personal information be transferred to another manager, and refuse the processing of his or her information. In addition, a user has a right to file a complaint with data privacy protection authorities.
Kakao IX may also use personal information for marketing purposes such as event promotion or advertisements, for which Kakao IX obtains a prior agreement. A user may withdraw the agreement at any time if he or she doesn't want it.
A user may inquire the foregoing matters to the Customer Service via document, phone or email. The request will be handled in a proper and timely manner.
When a user requests for the correction of personal information, the concerned information shall not be displayed until such correction is completed.
Questions regarding Privacy Protection
For any inquiries, complaints, feedback or other matters related to personal information protection which arise while you use the Services, please contact the Privacy Protection Officer or the responsible department. Kakao IX will do its best to listen to you and promptly answer any questions you may have.
1. Privacy Protection Officer and Responsible Department
• Privacy Protection Officer: Charlie.hyun
• Department: Privacy Protection Part
• Contact :
Customer Service: 1577-6263 / home@kakaoix.com
Please make inquiries to the following organizations if you need to report or consult in regards to the violation of personal information.
– KISA Report Center for Personal Information Breach (privacy.kisa.or.kr / (Toll free)118)
– Cyber Crime Investigation, Supreme Prosecutors' Office (http://cybercid.spo.go.kr / (Toll free) 1301)
– Cyber Terror Response Center, National Police Agency (cyberbureau.police.go.kr / (Toll free) 182)
2. Amendment to the Privacy Policy
Kakao IX may amend its Privacy Policy to reflect any legal or service changes. Kakao IX shall notify such amendment in advance, and the amended Privacy Policy shall take effect seven (7) days after the foregoing notification.
However, any major change in user rights, including personal information items to be collected and the purpose of collecting thereof, will be notified at least 30 days in advance.
• Notification Date: October 25, 2019
• Enforcement Date: November 01, 2019